Where are you at in your journey with Heap? Jump in and join us!
Where are you at in your journey with Heap? Jump in and join us!
FREE
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Setting Up
Setting Up
Learn how to get Heap installed, build a governance strategy and define your first events.
Getting Started
Getting Started
Start here to get up and running with Heap. Explore the Heap UI, check out top reports and dashboards from your team, and build your first report using our templates.
Building Skills
Building Skills
You've gotten your feet wet and now it's the time to dig in. Take this learning path to level up your knowledge and skills, so you can begin asking more specific, complex questions of your data.
Developing Expertise
Developing Expertise
Reach a whole new level of expertise with deep dives into event definitions, data management, and get Heap-Certified!
Looking for other ways to learn about Heap?
Looking for other ways to learn about Heap?
Check out these resources!
FREE
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My Courses
My Courses
Need to access your courses or see what you've registered for?
FREE
Heap Resource
Live Training
Live Training
Click here to register for our weekly Power Up and monthly Workshop Wednesday sessions!
FREE
Heap Resource
Workshop Wednesday Archive
Workshop Wednesday Archive
Missed one of our awesome Workshop Wednesday Sessions or want to revisit a favorite? Click here!
FREE
Heap Resource
Recorded Events
Recorded Events
You're never too late to tune into our LIVE experiences. Check out our recorded webinars and workshops. Watch our training pros demo the newest features in Heap and give you a sneak peek into some of our future releases.
Heap Data Talks | Video Series
Heap Data Talks | Video Series
Watch this collection of short videos to hear data leaders share their insights on data issues.
FREE
50 min
On Demand Developing Expertise
Measuring Activation
Measuring Activation
FREE
1 hr 0 min
On Demand
Session Replay - Basics
Session Replay - Basics
Learn how to set up Session Replay and who could benefit from it.
FREE
Answering Common Business Questions Using Heap
Answering Common Business Questions Using Heap
Your data is dying to answer your most burning business questions! You just need to learn to speak its language and get it to talk.
FREE
16 min
Building Skills Path
Building Skills Path
In this path, you’ll level up your knowledge and skills, so you can begin to ask more specific, complex questions of your data.
FREE
3 Courses
Feature adoption uncovered: Strategies for success using Heap
Feature adoption uncovered: Strategies for success using Heap
In the ever-evolving world of technology, understanding the adoption of new features and overall product engagement is crucial for business success. Join us in our upcoming Workshop Wednesday to learn how you can leverage Heap to explore user trends and feature adoption, and then use those insights to enhance your product's value and user experience.
FREE
How to take action with your Heap data
How to take action with your Heap data
Relying on intuition for business decisions? That's risky business. Today's savviest leaders navigate using data as their compass. Join us for this month’s Workshop Wednesday where we demystify the art of taking informed, data-driven action.
FREE
Live session soon
Heap 102 | Essentials
Heap 102 | Essentials
Build on the knowledge and skills you gained from the Getting Started Learning Path. Learn how to create Segments and Snapshots in Heap, explore the Retention, and Influence Analysis Modules, and take on some next-level event definitions.
FREE
58 min
Course Building Skills
Heap for CSMs – Increase engagement, reduce churn
Heap for CSMs – Increase engagement, reduce churn
Heap is a game-changer for teams for Customer Success teams. It's an essential tool helping you to increase customer engagement, reduce churn, and maximize product utilization. In our next Workshop Wednesday, we're diving deep into practical applications of Heap for Customer Success Managers.
FREE
Getting Started Path
Getting Started Path
This path contains all of the courses we recommend new Heap users take, so they can get up to speed fast!
FREE
2 Courses
Getting Started with Heap
Getting Started with Heap
Develop a basic understanding of Heap core concepts, functionality, and navigation, then wrap up with an introduction to charts.
FREE
40 min
Soft Skills Training
Soft Skills Training
This course equips you with best practices to excel in communication and hone your soft skills.
FREE
Project Management Best Practices
Project Management Best Practices
This course equips you with best practices to manage projects in complex business environments.
FREE
Heap Use Cases | Monitoring Customer Health
Heap Use Cases | Monitoring Customer Health
Zero in on how you can monitor your own accounts in Heap - ensuring both delight and usage of your tool
FREE
30 min
Course Building Skills
How to Get the Most Out of Heap University
How to Get the Most Out of Heap University
FREE
Course Getting Started
Heap Use Cases | A/B Testing Data
Heap Use Cases | A/B Testing Data
How to get your A/B testing into Heap, organize it, and use it in analysis
FREE
20 min
Course Building Skills Developing Expertise
Heap Use Cases | Measuring Feature Success
Heap Use Cases | Measuring Feature Success
Analyze the impact that feature builds have on your business and implement strategies to use data to build a better product.
FREE
33 min
Building Skills
Workshop Wednesday Archive
Workshop Wednesday Archive
All Workshop Wednesday recordings can be found here!
FREE
Webinars On Demand
Measuring Growth with Heap | Webinar Series
Measuring Growth with Heap | Webinar Series
A “how to” series of webinars to help you get the most from Heap by using data to optimize customer lifecycle.
FREE
2 hr 7 min
On Demand Developing Expertise
Labeling Events
Labeling Events
Looking to analyze an event, but it isn't already labeled in Heap? Put on your finest tux and dive into this quick course that covers the basics of labeling events.
FREE
15:00
From Lagging Indicators To Leading Indicators: Hidden Secrets of Top CS Teams
From Lagging Indicators To Leading Indicators: Hidden Secrets of Top CS Teams
Learn how to leverage product behavioral data to drive positive customer success outcomes.
FREE
On Demand
How To Use Your Data as a Strategic Advantage
How To Use Your Data as a Strategic Advantage
Heap's Dan Robinson and Tealium's Chris Slovak share how they harness and capitalize on the power of data.
FREE
How to Survive and Thrive in the COVID Era
How to Survive and Thrive in the COVID Era
Learn how to use Heap to measure the impact of COVID-19 on your business and quickly pivot in response.
FREE
Developing Expertise
Power Up
Power Up
Need to get up to speed fast with Heap? It's easier than you think. 75% of all questions that users ask in Heap can be answered with just three query types. Too good to be true? Come and see for yourself! Join one of our Customer Education Experts as they show you how to uncover incredible insights with Heap’s count graphs, count-unique graphs, and funnels. We'll get you from zero to “wow!” in 60 minutes flat.
FREE
Live session soon
Optimizing Your UX With A/B Testing
Optimizing Your UX With A/B Testing
Listen to product experts share their techniques for leveraging behavioral data and A/B testing.
FREE
On Demand Building Skills Developing Expertise
Get quick, visual insights using Heap’s platform
Get quick, visual insights using Heap’s platform
Looking for incredible insights, but not sure where to start? With Heap’s platform of seamlessly integrated quantitative and qualitative tools, you can now leverage visual insights to quickly and easily kickstart your analysis.
FREE
Leveraging Heap Resources
Leveraging Heap Resources
Heap has a variety of useful resources available to all of our users. They can help you problem solve, connect with others, and learn even more about Heap! Take this course to learn more about how to utilize our Community, Help Center, and Heap University.
FREE
0 hr 15 min
From Clicks To Conversations | Driving Exponential ROI During the Holidays
From Clicks To Conversations | Driving Exponential ROI During the Holidays
Looking to hit your Return on Investment (ROI) goal or wondering what the right ROI is for your company? Check out this webinar!
FREE
On Demand
Creating Event Definitions | Advanced
Creating Event Definitions | Advanced
Take this deep dive course to learn everything about creating event definitions in Heap.
FREE
51 min
Course Developing Expertise
Organizing and Managing Heap
Organizing and Managing Heap
Ensure your new Heap account is optimized for success! We'll guide you through key implementation decisions, establish your account-wide settings, and show you how to keep Heap clean and organized.
FREE
44 min
Course Setting Up
Why Retention Matters
Why Retention Matters
Take a deep dive into customer retention for SaaS businesses
FREE
0 hr 45 min
Developing Expertise
Intro to HTML & CSS
Intro to HTML & CSS
Get a high level overview of HTML and learn how to use it when defining events in Heap.
FREE
23 min
Course
Using Heap To Drive Product Decisions
Using Heap To Drive Product Decisions
Learn how Heap's Product team leverages behavioral data.
FREE
1 hr 0 min
On Demand Developing Expertise
Turn Your Data Into Revenue Driving Customer Centric Experiences
Turn Your Data Into Revenue Driving Customer Centric Experiences
Learn how to leverage data to optimize your customer journey and increase revenue.
FREE
On Demand
Getting Started with Session Replay
Getting Started with Session Replay
Get to know Heap's session replay tool and explore some real-world scenarios where Session Replay helps digital teams solve everyday analytics challenges.
FREE
21 min
Newly updated
Heap Use Cases | Analyzing Web & Mobile Data
Heap Use Cases | Analyzing Web & Mobile Data
Learn the basic required setup to ensure you analyze your entire user journey across devices.
FREE
23 min
Course Building Skills
Optimizing Your Buyer's Journey
Optimizing Your Buyer's Journey
Heap and FullStory teamed up to talk ALL about optimizing your buyer's journey.
FREE
On Demand
Get started with Heap the RIGHT way
Get started with Heap the RIGHT way
When we asked our Heap Champions what knowledge or resources they wished they’d known Day 1 in Heap, 3 topics stood out in their answers- 1. The incredible power of Heap funnels 2. How to use Heap’s effort analysis tool 3. The importance of strong data. Join this Workshop Wednesday to dive into these topics with our Heap Expert so you can get started (and stay) on the right foot in Heap.
FREE
Map out your success plan with Heap
Map out your success plan with Heap
Take a step back from your day-to-day analysis and think strategically about how you can leverage Heap to achieve your business goals.
FREE
Get quick, visual insights using Heap’s platform
Get quick, visual insights using Heap’s platform
Looking for incredible insights, but not sure where to start? With Heap’s platform of seamlessly integrated quantitative and qualitative tools, you can now leverage visual insights to quickly and easily kickstart your analysis.
FREE
Answer your top business questions using Heap
Answer your top business questions using Heap
Have you ever asked yourself “How do I answer this question in Heap?” Of course you have! Whether you just started using Heap or could benefit from a quick refresher, this workshop is for you. We will teach you the fundamentals of how Heap’s data engine works so you can leverage it like a pro.
FREE
Workshop Wednesday: Increasing Your Retention
Workshop Wednesday: Increasing Your Retention
FREE
Webinars On Demand
Using Session Replay to make your job easier
Using Session Replay to make your job easier
In case you haven’t heard the big news….Session Replay is now available in Heap! Register now to learn how to find out what your users are actually doing on your site or app.
FREE
Get your site holiday-ready with Heap
Get your site holiday-ready with Heap
The calendar may say it’s still summer, but we know you’re already hard at work gearing up for the fast-approaching holiday season. To ensure your site drives impressive sales and effectively supports customers during this busy time, it’s crucial to leverage analytics for everything from pre-season site preparations to end-of-season sales results.
FREE
Mastering advanced charts in Heap
Mastering advanced charts in Heap
If you're ready to take your data analysis skills to the next level or look at your results with a new lens, don't miss out on this Workshop Wednesday. Join us for an in-depth exploration of some powerful, new charts in Heap.
FREE
Convert trialists to customers with Heap & Chameleon
Convert trialists to customers with Heap & Chameleon
Converting freemium folks into paying customers can be a tough task! That's why it's crucial to ensure your free trial experience is top-notch. Join this Workshop Wednesday as we chat with special guest (and Heap expert!) Kirsty Finlayson, Director of Content and Product Marketing at Chameleon, about optimizing free trial experiences.
FREE
Heap for Marketers – Optimize your conversion rate
Heap for Marketers – Optimize your conversion rate
With Heap’s powerful combination of Autocapture, Journeys, and Session Replay, you’ll be able to find the hidden blind spots across your site by watching what your leads are actually doing, beyond just the high-level traffic.
FREE
Workshop Wednesday: Answer your business questions with data
Workshop Wednesday: Answer your business questions with data
Going with your gut is so last decade; smart business decisions are always data-driven - but where do you start? Join this Workshop Wednesday to learn how to collect the data you need, break down your business questions, and then use data to make actionable decisions. The steps you learn in this workshop will enable you to strategically approach all your questions (and get to answers!) without getting lost in the data.
FREE
Track multiple conversion funnels with Heap & Ragnarok
Track multiple conversion funnels with Heap & Ragnarok
If your business has multiple funnels across multiple microsites, you need a data-fueled process for tracking and optimization - it's the only way to ensure customers are converting and your business stays humming!
FREE
Discover and reduce the friction in your customer journey
Discover and reduce the friction in your customer journey
Are your customers experiencing the full magic of your product? Or are they dropping off too early? How can you be sure? Heap's funnel charts, paths, and journeys let you pinpoint friction in your user journey and help you figure out how to fix the flow.
FREE
Register today!
Discover user trends & lift retention with Heap
Discover user trends & lift retention with Heap
Curious to know how particular segments of users interact with your product? Is your boss asking you which customer behaviors lead to retention? We know the feeling. The good news is Heap can answer all of these questions, and more!
FREE
How to use data to drive business results
How to use data to drive business results
Using data to drive your business decisions is integral in keeping up in today’s world, but if this is a new path for you, your team, and/or your business as a whole, it can be an overwhelming journey to begin!
FREE
Workshop Wednesday: Creating Powerful Dashboards
Workshop Wednesday: Creating Powerful Dashboards
With Senior Education Specialist, Daniel Jimenez
FREE
On Demand
Optimizing Heap for your mobile site/app
Optimizing Heap for your mobile site/app
Are you using Heap for mobile, but unsure if you’re achieving the smoothest cross-platform analysis? Or maybe you haven’t started analyzing your mobile performance and are missing out on key insights. Either way, we’ve got you covered!
FREE
Workshop Wednesday: How to take your Questions and Turn Them into Heap Queries to get the Answers You Need
Workshop Wednesday: How to take your Questions and Turn Them into Heap Queries to get the Answers You Need
Join us June 15 at 10 am Pacific to learn to speak the language of queries! In this session, we'll explore strategies to translate your business questions into useful Heap queries. We'll be using query modifiers like Filters and Group Bys to help extract the greatest insights from your data.
FREE
On Demand Getting Started
Workshop Wednesday: Set Up and Maintain Your Data
Workshop Wednesday: Set Up and Maintain Your Data
Trusting your data is critical. Customers tell us time and time again that they wish they had established a better data governance strategy from Day 1 and then maintained that organization over time. Regardless of how far along you are in your Heap journey, we'll give you tips you can use immediately to organize your data and definitions, to set up all your Heap users for success, and to get the insights you need.
FREE
Heap GO | Guided Onboarding that brings your Heap up to speed
Heap GO | Guided Onboarding that brings your Heap up to speed
Heap GO is a hands-on, active learning experience that combines on-demand recordings, a practice environment, custom tools, and a community of support, providing you with all of the knowledge, skills, and tools you need to confidently install, organize, and launch your Heap digital insights platform.
FREE
Exploring Ways to Customize Your Heap Analyses
Exploring Ways to Customize Your Heap Analyses
Want to get more out of Heap? In this course, you'll learn about the various types of data inputs that can be utilized in Heap and how each type of data input can be used to make your analyses specific to your business.
FREE
24 min
Building a Feature Engagement and Impact Dashboard
Building a Feature Engagement and Impact Dashboard
Need to track the engagement and impact of a launched feature? Learn to use Heap's Dashboard Template to create a useful dashboard in minutes!
FREE
26 min
Employing a Data-Driven Product Management Framework
Employing a Data-Driven Product Management Framework
Ready to take the first step on your journey to data-driven Product Management? Get to know the Heap Product Management Flywheel.
FREE
21 min
Exploring Ways to Customize Your Heap Analyses
Exploring Ways to Customize Your Heap Analyses
Want to get more out of Heap? In this course, you'll learn about the various types of data inputs that can be utilized in Heap and how each type of data input can be used to make your analyses specific to your business.
FREE
24 min
Building a Feature Engagement and Impact Dashboard
Building a Feature Engagement and Impact Dashboard
Need to track the engagement and impact of a launched feature? Learn to use Heap's Dashboard Template to create a useful dashboard in minutes!
FREE
26 min
Employing a Data-Driven Product Management Framework
Employing a Data-Driven Product Management Framework
Ready to take the first step on your journey to data-driven Product Management? Get to know the Heap Product Management Flywheel.
FREE
21 min
Getting Started with Heap
Getting Started with Heap
Develop a basic understanding of Heap core concepts, functionality, and navigation, then wrap up with an introduction to charts.
FREE
40 min
Answering Common Business Questions Using Heap
Answering Common Business Questions Using Heap
Your data is dying to answer your most burning business questions! You just need to learn to speak its language and get it to talk.
FREE
16 min
Exploring Ways to Customize Your Heap Analyses
Exploring Ways to Customize Your Heap Analyses
Want to get more out of Heap? In this course, you'll learn about the various types of data inputs that can be utilized in Heap and how each type of data input can be used to make your analyses specific to your business.
FREE
24 min
Building a Feature Engagement and Impact Dashboard
Building a Feature Engagement and Impact Dashboard
Need to track the engagement and impact of a launched feature? Learn to use Heap's Dashboard Template to create a useful dashboard in minutes!
FREE
26 min
Employing a Data-Driven Product Management Framework
Employing a Data-Driven Product Management Framework
Ready to take the first step on your journey to data-driven Product Management? Get to know the Heap Product Management Flywheel.
FREE
21 min